Effective Date: January 1, 2025

Welcome to SageWoodStone. Every order is thoughtfully prepared, carefully packaged, and sent from our small business to your home with care and intention. Please review the following policies regarding order processing, shipping, delivery, returns, exchanges, and refunds before completing your purchase.

By placing an order with SageWoodStone, you acknowledge and agree to the policies outlined below.

 

📦 Order Processing

Please allow 4–7 business days for your order to be processed before shipment unless otherwise stated within the individual product listing.

Custom, personalized, or made-to-order merchandise may require additional processing time. Orders placed during holidays, seasonal launches, promotional events, or other periods of unusually high order volume may also experience slight delays.

Processing time is separate from carrier transit time and begins after your order has been successfully placed and payment has been received.

 

🚚 Shipping Methods & Rates

SageWoodStone currently offers shipping within the United States through USPS and UPS. Available shipping services and rates are calculated at checkout based on your order's weight, destination, package dimensions, and selected carrier.

Typical carrier transit times may include:

• USPS Ground Advantage: approximately 2–5 business days

• USPS Priority Mail: approximately 2–4 business days

• UPS Ground: approximately 2–5 business days

Carrier delivery estimates are provided for convenience and are not guaranteed by SageWoodStone.

Free standard shipping is available on qualifying U.S. orders of $75 or more.

 

🌎 Delivery Timeframes

Your estimated total delivery timeframe consists of:

Order Processing Time + Carrier Transit Time = Estimated Delivery Time

Once your package has been transferred to the shipping carrier, transportation and delivery are outside of SageWoodStone's direct control.

Carrier delays may occur because of weather, transportation disruptions, holidays, service interruptions, or the occasional bout of retrograde chaos.

SageWoodStone is not responsible for carrier delays or delays resulting from incorrect or incomplete delivery information provided by the customer.

 

📬 Order Tracking

Once your order has shipped, you will receive a shipping confirmation containing available tracking information. Please allow up to 24–48 hours for tracking information to begin updating within the carrier's system.

If you have not received shipping or tracking information within 7 business days after placing your order, please contact us:

Email: sagewoodstone@gmail.com
Phone: 727-455-2865

 

🌒 Shipping Restrictions

SageWoodStone currently ships within the United States, including Alaska, Hawaii, and U.S. territories.

UPS shipments cannot be delivered to P.O. Boxes. Customers using a P.O. Box should select an available USPS shipping method.

Certain herbal, botanical, or other regulated merchandise may be subject to state or local restrictions. If we are unable to legally or reasonably fulfill an item to your destination, we will contact you regarding the affected portion of your order.

 

📦 Damaged Packages & Merchandise

We take considerable care when packaging orders to help ensure merchandise arrives safely.

If merchandise arrives damaged during transit, please contact SageWoodStone within 3 calendar days of confirmed delivery and provide clear photographs of:

• The damaged merchandise

• The interior packaging

• The exterior shipping package

• Any visible damage to the shipping container

Please retain the merchandise and all original packaging while the issue is being reviewed, as photographs or additional documentation may be required for a carrier claim.

Shipping damage is separate from a manufacturing defect and does not automatically qualify merchandise for return under our return policy. We will review shipping-related damage individually and assist with the appropriate resolution or carrier claim when applicable.

 

📭 Lost or Stolen Packages

If tracking indicates that your package has been lost in transit, please contact the applicable shipping carrier and SageWoodStone so that we may assist with available claim procedures.

SageWoodStone is not responsible for packages that are confirmed by the carrier as successfully delivered but are subsequently lost or stolen from the delivery location.

We also cannot provide refunds for orders delivered to an incorrect address supplied by the customer.

 

🚫 Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error before your order has shipped, please contact us immediately at sagewoodstone@gmail.com. We will make reasonable efforts to correct the address before shipment when possible.

Orders returned to SageWoodStone because of an incorrect, incomplete, or undeliverable address may require the customer to pay additional shipping charges before the package can be sent again.

 

Returns, Exchanges & Final Sale Merchandise

 

🚫 General Return & Exchange Policy

SageWoodStone does not accept returns or exchanges except when merchandise contains a verified manufacturing defect that was not caused by shipping, misuse, improper handling, normal wear, or damage occurring after delivery.

Please carefully review product descriptions, photographs, dimensions, ingredients when applicable, and other product information before completing your purchase.

 

🌿 Final Sale Items

For sanitary, safety, quality-control, and handcrafted-product considerations, the following merchandise is final sale and cannot be returned or exchanged:

• Handcrafted wares

• Bath and body products

• Food products

• Herbal teas and other consumable products

• Custom or personalized merchandise

• Other sanitary, sensitive, perishable, or contamination-sensitive merchandise

These items remain final sale except where otherwise required by applicable law.

 

⚠️ Manufacturing Defects

If you believe an eligible item contains a manufacturing defect, please contact SageWoodStone promptly after delivery with your order information and clear photographs showing the defect.

Approval must be obtained before returning merchandise. Items returned without prior authorization may not qualify for a refund.

A manufacturing defect does not include damage resulting from shipping, accidental damage, misuse, improper storage or handling, normal wear and tear, or changes made to the merchandise after delivery.

 

📮 Return Shipping Costs

When a return is authorized, the customer is responsible for all return shipping costs.

Original shipping charges are not refundable unless otherwise required by law.

We strongly recommend using a trackable shipping method when returning approved merchandise. SageWoodStone cannot issue a refund for a returned item that is lost before it is received by us.

 

💳 Refunds

Refunds are not issued before returned merchandise is received and inspected by SageWoodStone.

Once an authorized return has been delivered to us, the merchandise will be inspected to verify its condition and the reported manufacturing defect.

If the return is approved following inspection, the applicable refund will be issued to the original payment method.

Merchandise that does not meet the conditions of the approved return may be denied a refund.

Please allow additional time after a refund is issued for your bank, credit card company, or payment processor to post the transaction to your account.

 

🏡 Local Pickup

Online orders designated for local pickup may be collected from the SageWoodStone boutique at the Oldsmar Flea Market:

 

180 Racetrack Road
Oldsmar, FL 34677

Aisle I East #52

 

Saturday & Sunday
8:00 AM–3:00 PM

 

Customers should wait until they have received confirmation that their order is ready before arriving for pickup.

 

📍 Contact SageWoodStone

Questions regarding an order, shipment, approved return, or this policy may be directed to:

 

SageWoodStone
 

15504 Cromwell Dr.
Clearwater, FL 33764

 

Email: sagewoodstone@gmail.com
 

Phone: 727-455-2865

 

✨ Thank You for Shopping with SageWoodStone

Every purchase directly supports an independent, woman-owned small business devoted to handcrafted goods, herbal traditions, spiritual practice, and creating a little more magick in everyday life.

​

We sincerely appreciate your business, patience, and trust in SageWoodStone.